Returns & Exchanges

At Oral IQ LLC, we stand behind the quality of our products and offer a 30-day return window for items in their original, unused condition. If you are not completely satisfied with your purchase, our team is committed to making the exchange or refund process as seamless as possible.

1

Initiate Your Request

Contact our support team with your order number and the reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare Your Package

Securely pack the items in their original packaging, ensuring all accessories and manuals are included to qualify for a full refund.

3

Ship the Item

Affix the provided shipping label or use a trackable carrier of your choice to send the package back to our fulfillment center.

4

Receive Your Refund

Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing